Copy & Paste for more 5-Star Airbnb Reviews
One of the stressful things about hosting on Airbnb/VRBO is waiting for that review. Reviews can make or break your business. We’ve all been there…had a Guest that was silent, or minor things pop up and you start sweating – please, please don’t give us a less than perfect review.
Well, we’ve learned a few tricks of the trade over the years, and we want to share it with YOU!
Scheduling a series of messages for your Guests goes a long way. It helps set the tone and shows you are an active & present Host.
People tend to react differently to properties managed by REAL PEOPLE. There's innately more compassion and understanding. Let's be real, you know when you're talking to Bill from Kentucky employed by a big company vs. Kayla from New Hampshire, local to the property and also a Professional that truly cares.
We have the following notes set to automatically go out at different points during the Guest experience:
At Booking
A week before Check-In
The morning after Check-in
The night before Check-out
And perhaps the most important message for reviews – the final Goodbye note after check-out
You've heard the saying — if you want something, ask for it! Don’t beat around the bush. Get right to it. If you would like a 5-star review, ask for EXACTLY that. After years in Public Relations, communications became one of my specialties. There is a gentle way of doing this.
Feel free to copy and paste any portion of our message below. Tailor it to fit your brand, communication style, and property.
Thank you so much for choosing to stay at Little Bear Lodge. We hope you made a lot of great memories here and enjoyed your stay.
We would love it if you could take 2 minutes this afternoon to leave us a quick review. Of course we will leave you one in return :)
A 5-star rating is very important to us and goes a long way to helping our family business. So, if there is anything we could have done better, please respond to this message directly before leaving your review. We take feedback very seriously and genuinely appreciate the insight. It helps us grow as Hosts.
We hope to have the pleasure of hosting you again in the future!!
Safe travels home,
There are a few key elements here:
>> Mentioning you will leave them a review in return may make them more likely to give you a positive one, so they get the same in return (although no one sees the other review until it is submitted).
>> Calling out explicitly that a 5-star review is important to you.
>> That you are a family business, managed as such.
>> Asking them to share offline with you if there were any issues. Perhaps that makes them realize they can share their feelings this way vs. publicly.
>> And of course, expressing how much you care about their feedback.
Want A $40 Airbnb Credit??
If you are getting ready to launch on Airbnb soon, we'd love to ask if you could use our LINK HERE to set up your listing. You will receive a $40 credit, and we will get a referral bonus too! #WinWin
